Azure Managed Services Offers
Choose the tier that fits your operational maturity and compliance needs.
Basic Managed Services
- Best for: SMBs needing core Azure governance
- Products supported: Azure IaaS basics
- Support: Email / BPS Portal (24×7), Business hours remote
- Patch & Config Mgmt: OS critical updates, core monitoring and Alerting of Azure Resources
- Business Continuity: Health checks and incident response only (business hours, remote)
- Security Controls: Baseline hygiene
- Support coverage: Incidents only
Enhanced Managed Services
- Best for: Enterprises requiring stronger SLAs & compliance
- Products supported: Azure IaaS + PaaS
- Support: Email / BPS Portal (24×7) / Phone Escalation
- Delivery: Business hours remote; Week 9 AM to 5 PM; 1 Year from Purchase date; 24×7 support for Sev A cases
- Patch & Config Mgmt: Advanced patch management and configuration management
- Business Continuity: Backup + reviews
- Security Controls: Defender baseline
- Support coverage: Incidents + proactive checks and monthly operational review & optimization reports
Advanced Managed Services
- Best for: Advanced operations
- Products supported: Azure IaaS, PaaS, SaaS & custom apps
- Support: Email / BPS Portal (24×7)
- Delivery: Business hours remote & onsite (if required); All week 9 AM to 5 PM; 1 Year from Purchase date; 24×7 support for Sev A cases
- Patch & Config / Platform scope:
- Advanced Patch management + workload‑specific
- Platform level management (App Services, Databases, Networking, Storage)
- Autoscaling, performance tuning & cost optimization
- End to end workload management (ERP, CRM, custom apps)
- APM full stack visibility
- DevOps & CI/CD pipeline integration
- Custom governance per workload
- Business Continuity: DR planning & testing + APM integration
- Security Controls: Advanced security (SIEM/SOC, Threat detection, Vulnerability mgmt., Custom governance)
- Support coverage: Incidents, proactive + advisory; Quarterly optimization & advisory; Custom training sessions
Why BPS?
Innovative end-to-end Platform
Optimize your cloud offering and get an innovative end-to-end Platform that can track and manage your organization transactions
Dedicated Advisory
Get end-to-end dedicated advisory to proactively identify your organization’s opportunities or problems before they occur and then strategize to develop the right roadmap for achieving success
Support*
Provide your organization with an experienced and dedicated support team with good knowledge of your software application
* BPS is not responsible for supporting mission-critical workloads
