Quality Policy
Our Quality Policy
At BPS, we are committed to delivering exceptional value to our resellers, partners, and stakeholders through the highest standards of quality, innovation, and service excellence. Our dedication to excellence in all aspects of our business operations is ingrained in our culture, driving us to continually improve our processes, solutions, and services.
Our quality policy serves as a framework for establishing and achieving our quality objectives, guiding our actions, and ensuring that quality remains at the forefront of our business operations. We are committed to upholding this policy at all levels of our organization and continuously improving our quality management system to meet the evolving needs of our resellers and stakeholders. Our fundamental goal is to establish ourselves as a benchmark for quality within the software technology distribution industry. To achieve this, we adhere to the following principles:
1. Contextual Understanding: We meticulously analyze our organization’s context and align our Quality Management System with the strategic direction of BPS. By understanding our internal and external environment, market dynamics, and stakeholder expectations, we ensure that our quality objectives harmonize with our broader organizational goals.
2. Reseller Focus: We prioritize understanding and fulfilling the needs and expectations of our resellers. By actively listening to their feedback and requirements, we strive to anticipate their needs, exceed their expectations, and provide timely and effective solutions to support their success.
3. Continuous Improvement: We are dedicated to continuously improving our processes, solutions, and services to enhance quality, efficiency, and reseller satisfaction. Through regular review, analysis, and innovation, we seek opportunities for optimization and excellence in everything we do.
4. Compliance and Integrity: We adhere to all relevant legal, regulatory, and contractual requirements, conducting our business with integrity, honesty, and transparency. Our actions reflect our commitment to ethical conduct and responsible business practices.
5. Employee Empowerment and Development: We recognize that our employees are our greatest asset. We empower them to contribute to our quality objectives and provide opportunities for their professional growth and development. By fostering a culture of collaboration, accountability, and continuous learning, we cultivate a motivated and skilled workforce dedicated to delivering high-quality solutions and services.
6. Partnership and Collaboration: We value collaboration and partnership with our suppliers, vendors, and stakeholders. By working closely with them, we aim to build strong relationships based on mutual trust, respect, and shared objectives. Together, we strive to deliver value-added solutions and services that drive success for our resellers and stakeholders.
Through the effective implementation of this quality policy, BPS is committed to achieving excellence in quality management, sustaining reseller satisfaction, and continuously improving our performance to drive long-term success and growth.
This quality policy is communicated, understood, and upheld at all levels of the organization, serving as the foundation for our quality management system and guiding our decisions, actions, and behaviors in pursuit of our quality objectives.
Approved by Negib Abouhabib, General Manager – BPS
Version 2.0 — 2024-05-24
BPS-QMS-POL-0007