BPS provides you with the best multi-vendor SLA that can support all hosted environments and solutions that any partner needs. Our response is immediate and the escalations happen through a fast and simple route that will keep the partners updated on the status of their cases.
Our SLA covers 8×7 which can be upgraded to a 24×7 hour support packages, all provided to you through a certified team that can communicate in Arabic, English & French depending on partner team needs.