Case Study | Magrabi Hospitals & Centers safeguards clinical care with managed cybersecurity

Healthcare provider opts for 24×7 security monitoring service and protection at 40 percent less cost than hiring additional staff

THE CHALLENGE

As cybersecurity threats continue to proliferate, internal security operations departments at organizations worldwide must devote significant resources to managing and analyzing an unrelenting flow of alerts and notifications. To address this challenge, Magrabi Hospitals and Centers, a major healthcare provider in Saudi Arabia considered hiring additional security operations employees to provide 24×7 monitoring.
Instead, Magrabi determined that outsourcing to a managed endpoint detection and response service would provide more comprehensive protection and at a lower cost. Magrabi evaluated managed detection and response service offerings from Crowdstrike and Bitdefender and selected Bitdefender Managed Detection and Response (MDR) Service.
Mostafa Mabrouk, Corporate Information Security Manager, Magrabi Hospitals and Centers, explains, “We chose Bitdefender MDR because it would provide us with comprehensive endpoint control, detection, forensics, reporting, and protection. Viewing all the security components from a single console—from malware removal to sandboxing to quarantine to logs and more—was valuable to us. We also were impressed with the in-depth expertise and knowledge of the security analysts staffing Bitdefender MDR.”

THE SOLUTION

Bitdefender MDR provides Magrabi with outsourced cybersecurity operations 24 hours a day. The MDR Service incorporates industry-leading Bitdefender security technologies to provide comprehensive protection for endpoints, network and security analytics, and threat-hunting expertise from a Bitdefender security operations center fully staffed by highly experienced security analysts.
The MDR Service, which incorporates Bitdefender GravityZone Ultra, provides Magrabi with endpoint protection, detection, and response (EDR) capabilities across nearly 3,000 endpoints. Magrabi’s endpoints protected by MDR Service include Windows workstations; physical and virtual servers running VMware ESXi, Citrix XenServer, and XenApp; Citrix XenDesktop virtual desktops; Microsoft Directory servers, and Microsoft Exchange mailboxes.
Magrabi’s MDR Service also includes Endpoint Risk Analytics to assess, prioritize, and address risk coming from endpoint misconfigurations and vulnerabilities. In addition, the MDR Service analyzes suspicious files, detonates payloads, and reports malicious intent to administrators, and provides tunable machine learning, advanced heuristics, and anti-exploit techniques. Additional MDR Service modules selected by Magrabi include GravityZone Patch Management to automate patching of vulnerable applications and operating system components.
THE RESULTS
Magrabi places high value on the 24×7 monitoring, analysis, and remediation provided by the Bitdefender MDR solution. “The clinical staff at Magrabi provides patient care services that demand uninterrupted access to medical devices, IT systems, and data,” says Mabrouk. “The soul of Bitdefender MDR is the 24×7 monitoring of our infrastructure to support this vital mission.
We have access to real-time notifications of suspicious activity and the support of Bitdefender’s security experts to investigate and resolve any issues. The performance and protection provided by Bitdefender MDR has been perfect. We sleep better knowing Bitdefender will take action and stop an attack at any time day or night.”
Improved efficiency and productivity have been additional outcomes of Bitdefender MDR, according to Mabrouk: “Bitdefender has removed the headache and burden from our staff. We have saved 15 hours a week, giving staff more time to focus on security analysis and other IT areas that benefit our clinical and business operations. We calculated our operational costs were 40 percent less by going with Bitdefender MDR compared to hiring an additional three employees to achieve around-the-clock monitoring.”
Mabrouk continues, “With the GravityZone cloud console, it’s easy for us to check our risk score, activity, and history of any incidents. We also like that we can deploy agents throughout the cloud rather than directly on the servers. This contributes to high endpoint performance even during scans.”
Magrabi also depends on GravityZone Patch Management to automatically deploy security patches to servers in the Magrabi infrastructure.
The quality of the Bitdefender MDR experts also has been important, says Mabrouk: “The Bitdefender MDR team has been responsive, knowledgeable, and successful at protecting our valuable data. Our number one priority is providing top patient care and Bitdefender has been successful in supporting that at every turn.”

 

Citrix | Optimize Multi-Tenant Hosted Apps and Desktops Delivery

Cloud-Aps

Are you finding it difficult to scale your hosting business due to difficulty managing multiple XenApp and XenDesktop domains? Is it difficult to audit customer service assignments and perform business analyses? Is your go to market strategy and multi-customer management affected by the complexity in setting up multiple offerings?

If you are finding yourself in any of the above situations, we have some good news for you. The latest release of the Hosted App and Desktop Service (HAaD) in CloudPortal Services Manager will wipe these challenges off your plate.

What is the Hosted Apps and Desktops Service?

CloudPortal Services Manager Hosted Apps and Desktops Service enables Citrix Service Providers to deliver and manage multi-tenant hosted XenApp and XenDesktop services from a single management interface – reducing complexity and helping scale across multiple customers/tenants.

Get Optimized Multi-Tenant Hosted Apps and Desktops Delivery with Latest HAaD Service

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New Features Supported in the Updated HAaD Service

  • Here is how the latest HAaD service will empower you:

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    Multi-site management for hosted apps and desktops.

Co-existence of Multiple Versions: Version agility allowing the use of existing infrastructure and onboard new customers to latest version of XenApp and XenDesktop.

Streamline Service Delivery with Simplified Management

  • Simplified/Faster Onboarding: Quickly onboard new customers and applications with simplified app onboarding and bulk user provisioning.
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Deliver Multi-Tenant Offerings Faster with Improved Performance

  • 10X Faster Performance for Delivery of Offerings: Rapidly deliver offerings in a muti-tenant environment for “A” customer and “B” offerings across a set of “C” users.
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    Site deployment, usage and assignment.

Achieve continuous delivery of services

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